Good Advice for Restaurant Servers (and owners)

On the NY Times small business blog, Bruce Buschel shares 50 things restaurant servers and staff should never do.

1. Do not let anyone enter the restaurant without a warm greeting.

2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.

3. Never refuse to seat three guests because a fourth has not yet arrived.

4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.

More establishments should heed the advice of #4.  The list is handy for not just restaurant servers and owners, but also customers.  It’s a nice road map for determining if a place goes above and beyond.  There are too many restaurants in your city to eat at a place that doesn’t provide excellent service.  The next 50 will follow next week.

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