On the NY Times small business blog, Bruce Buschel shares 50 things restaurant servers and staff should never do.
1. Do not let anyone enter the restaurant without a warm greeting.
2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.
3. Never refuse to seat three guests because a fourth has not yet arrived.
4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.
More establishments should heed the advice of #4. The list is handy for not just restaurant servers and owners, but also customers. It’s a nice road map for determining if a place goes above and beyond. There are too many restaurants in your city to eat at a place that doesn’t provide excellent service. The next 50 will follow next week.